Compton Care T&Cs

• Participants have access to these Terms and Conditions, including information on prizes and how lottery proceeds are used (prizes, costs and licences, and charitable purposes), before purchasing a chance to win.
• All promotional and marketing materials are clear, fair and not misleading.
• Advertising complies with all applicable advertising codes of practice, including those issued by the Advertising Standards Authority (ASA).
• Where advertising codes do not explicitly apply, their principles are applied as best practice.

You can join the Compton Care Lottery in the following ways:

• Online
• By telephone: 0300 323 0250
• By completing a Compton Care Lottery joining leaflet
• Via authorised Compton Care Lottery Promoters, including door‑to‑door and promotional activity.

• Payments can be made monthly (£4.34), quarterly (£13), half‑yearly (£26) or annually (£52) per weekly entry.
• £4.34 per month represents the equivalent of £1 per week spread across the year.
• Payment methods accepted: Direct Debit (preferred), cheque, debit card, or company payroll giving.
• Credit cards are not accepted.

• One‑off tickets may be available in Compton Care shops and premises, approved venues, online, or over the telephone.
• Measures are in place to monitor the quantity of one‑off tickets purchased.
• Measures are in place to ensure that tickets are sold to individuals aged 18 or over only.
• Additional terms relating to claiming prizes from one‑off tickets are set out in Section F.

Unless otherwise stated on the Compton Care website, the weekly prize structure is:

• 1st Prize: up to £1,500
• 2nd Prize: £125
• 3rd Prize: £75
• 4th Prize: £50
• 5th Prize: £25
• 145 prizes of £5

In exceptional circumstances, where operational costs cannot be covered while ensuring that a minimum of 20% of lottery proceeds are returned to Compton Care’s charitable purposes, prize values may be reduced or the Lottery may be suspended. Any such changes will be clearly displayed on the Compton Care website.

• Winners are selected at random using compliant lottery software.
• The first prize is drawn first, followed by the remaining prizes in descending order.
• Lottery subscribers do not need to claim prizes.
• Winning subscribers are notified by post within 10 working days of the draw and are sent a cheque for the appropriate prize value.
• Winning numbers are published on the Compton Care website, social media channels, and displayed in Compton Care charity shops.
• Winners may be invited to participate in promotional activity; permission will always be sought in advance.
• Prize cheques are valid for 6 months from the date of issue. Replacement cheques can be issued upon request and, where applicable, upon receipt of the original cheque.

• Contact details are requested at the point of purchase so winners can be notified.
• If valid contact details are not provided, it is the ticket holder’s responsibility to check winning numbers and claim any prize within 6 months of the draw date.
• If a ticket holder cannot be contacted, prizes may be claimed by:
  • Completing an online claim form and submitting clear photographic evidence of the winning ticket; or
  • Downloading or collecting a claim form from a Compton Care shop and returning it with the winning ticket (or a clear photograph) to:
    Compton Care Lottery, 4 Compton Road West, Wolverhampton WV3 9DH

• Customer funds paid in advance are held in accounts separate from business accounts.
• These funds are not protected in the event of insolvency and would form part of the assets of the business if insolvency occurred.
• This level of protection is classified as “Not protected – segregation of customer funds” under Gambling Commission guidance.
• Appropriate anti‑money laundering procedures are in place in line with regulatory requirements.

• It is the player’s responsibility to inform Compton Care Lottery Ltd of any changes to personal details, including name or address.
• For security purposes, personal information must be verified before discussing lottery play.
• Players who move outside Great Britain will have their lottery membership cancelled and any remaining credit refunded.

• Lottery participation can be cancelled at any time by calling the Compton Care Lottery Ltd office on 0300 323 0250 or by using our online contact form.
• Cancellation requests received after 12:00 midday on a Wednesday may not take effect until the following week’s draw.
• Players paying by standing order or Direct Debit must also cancel their payment mandate with their bank.
• Any remaining credit at the point of cancellation will continue to be entered into draws until it expires.
• Players may alternatively choose to donate remaining credit to Compton Care or request a refund if the remaining credit exceeds £10.
• Refunds are normally issued by cheque upon request.
• Any credit of 99p or less remaining on a cancelled account will be treated as charitable funds after 6 months.

• If a player passes away, remaining credit will continue until exhausted unless the Executor instructs otherwise.
• Any winnings will be made payable to the Executor.
• Executors may request cancellation and refund (for balances over £10) or donation of remaining credit

• These Terms and Conditions apply equally to weekly draws and special event raffles or Super Draws unless otherwise stated.
• Prize structures and draw dates for special events will be clearly shown on tickets or promotional materials.
• Tickets are sold only through Compton Care Lottery‑approved channels.
• Where tickets and payments are received after a special event draw has taken place, a replacement ticket will be entered into the next eligible weekly draw.

• Compton Care Lottery Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Personal data is processed securely and lawfully.
• We rely on legitimate interest to determine how we communicate with players.
• Data is not sold to third parties.
• Full details are available in the Compton Care Privacy Policy
• Compton Care Lottery Ltd cannot accept liability for delays or losses caused by postal services, email systems or banking processes beyond its control.

Compton Care Lottery Ltd is committed to promoting responsible gambling and fulfilling its duties under the Gambling Act 2005.

• Players must be aged 18 or over.
• Players must be resident in Great Britain (England, Scotland or Wales).
• Trustees, directors, or employees directly involved in the administration or management of the Lottery, or able to influence its outcome, are excluded from participation.
• Volunteers may only participate where they are not involved in the organisation, management or running of the Lottery.

• Any individual may request to self‑exclude from the Compton Care Lottery and any associated raffles or draws at any time.
• Requests can be made by telephone (0300 323 0250) or via our online contact form.
• Self‑exclusion applies for a minimum of 6 months, during which re‑joining is not permitted.

Support for gambling‑related harm is available from:

• GamCare: 0808 8020 133
• GambleAware

• Complaints will be handled in accordance with the Compton Care Complaints Policy.
• If a complaint cannot be resolved, it may be referred to The Independent Betting Adjudication Service (IBAS) for independent adjudication.

All staff, volunteers, third‑party agencies and self‑employed collectors involved in the Lottery receive appropriate compliance training, including (but not limited to):

• Gambling Commission Licence Conditions and Codes of Practice (LCCP)
• Fundraising Regulator / Chartered Institute of Fundraising Code of Fundraising Practice
• Data Protection legislation (UK GDPR and PECR)
• Advertising Standards Authority gambling and lottery advertising rules.

• All proceeds from the Compton Care Lottery are applied to the charitable purposes of Compton Care Group Ltd to support patient care and services.
• Promoter: Compton Care Lottery Ltd, 4 Compton Road West, Wolverhampton WV3 9DH
  Company No: 03188860
• Parent charity: Compton Care Group Ltd, Registered Charity No: 512387
• Licensed and regulated in Great Britain by the Gambling Commission (Account No: 4882)
• Responsible Person held by: Kam Jandu, Clare Elwell and Hannah Barnes.
• The Gambling Commission